Johnson City Auto Repair

2812 W Market St, Johnson City, TN 37604
Call Us:(423) 328-0595
Mon - Fri: 8:00 AM - 5:00 PM
5

I am totally satisfied with the work that they do here at Mr. Transmission. These techs know their jobs. Rick is an outstanding Manager as well. Very honest and friendly. Thank you Rick.

Thank you 3 of our technicians just renewed their state certificates today. So thank you for Acknowledging them in your review.

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

I have had my Ford Heritage F150 for almost 10 years. I bought it as a "one owner" trade in back in 2009 which had roughly 70,000 miles on it at that time. As the second owner of this truck, it was very clear to me that the original owner took care of this truck. Naturally, with the truck being a 4x4 it has the usual scuffs and scratches of what could be expected in a 4x4.. Absent new tires, brakes, rotors and a new battery, my truck has performed relatively "trouble free' UNTIL the transmission started acting up. In any event, I am very "picky" on who I let perform even an oil change on my truck and when I realized I now had a transmission problem, I knew that the repairs would probably be costly, but more importantly to me, it wasn't the money to repair my truck, but I needed to have a degree of TRUST in where I got the transmission repaired. I searched around on the Internet and found a couple of excellent customer review rated transmission shops and from that, I chose Mr. Transmission based essentially on nothing more than "customer reviews" of the business. I know that Mr. Transmission is a well known name, but so are each and every Burger King in the nation, as each are independently owned and operated. So, to me, the "name" of a business doesn't matter much. What mattered to me was an HONEST and fair estimate for what my truck needed and a warranty to back it up. In any event, based primarily on the many, many positive customer reviews I took my truck to Mr. Transmission. I called to schedule an appointment and talked to Rick. I sat in his office and he and I talked as if we had been school friends. Rick was patient and understanding with me and assured me that my truck's transmission would be repaired, backed by an unlimited mileage/1 yr. guarantee. Based upon my interaction with Rick, along with his knowledge of transmission repair, etc., I felt safe in leaving my truck to be checked out and see what needed to be done. The next day, Rick called me and explained in detail what my transmission needed as far as repairs which was basically a full transmission rebuild. He gave me the estimate and I agreed. Rick called me to advise me that my truck was ready. I went down to pick up my truck and the original estimate Rick quoted was spot on. No extra charges. No "hidden" findings or anything. Rick advised me to bring my truck back in for a 14 day "check-up" inspection, which I did. On the day I took my truck back to Mr. Transmission for the inspection, it was very busy as cars were coming in what seemed to be every 20 minutes. I then figured I would end up having to leave my truck for a day or two for this inspection especially since I didn't schedule the appointment but just "dropped in". Rick asked me if I could hang around for about 10 minutes and he would put my truck next in line to be inspected. Sure enough, Rick got one of his transmission mechanics to take the truck out for a test drive and to ensure everything was working properly, especially after a major repair as a transmission rebuild on a 4 wheel drive truck. Come to find out, within 30 minutes, the mechanic came back from the test drive and felt the need to "tweak" up a couple of adjustments. Rick advised me that it could be maybe 2 days and with all the vehicles coming in for repairs, I felt 2 days was great. I rarely take the time to write any review on anything. But this time, I felt the need to express my experience with Mr. Transmission as well as my interactions with the manager, "Rick". But now I have "Big Green" back, fully repaired, tweaked and the truck runs and drives GREAT. I am glad that I have found a business where customer service and customer satisfaction are paramount and as such, I will never hesitate to take my truck or any vehicle for that matter, to Mr. Transmission because I have 100% faith and trust in what Rick says, plus his mechanics who in my opinion went above and beyond just "repairing another transmission". I strongly recommend the Mr. Transmission in Johnson City, TN.

Repairing todays vehicles is not easy but we work very hard at staying on top of our quickly changing industries. Your review makes it well worth it. Thank you so much.

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

I have never written a review but feel compelled to do so in this case. I cannot say enough positive comments about my experience here. It ended up my clutch needed to be replaced but from the time I walked in the door to the completion the next day Rick couldn't have been more helpful. He arranged for a rental car at a great rate and transported me to get it. He took the time to explain to me what had to be repaired and the pricing before the repair was done. He also had an agreement with the rental agency for them to pick up the rental at Mr. Transmission, so one less thing I had to worry about. I wasn't sure who to take my car to but I'm so glad I took it there!

We are very Thankful that we where your first review. If you ever need anything else for your car just give us a call.

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

These guys are great. Nice and honest. I have a nissan rogue was told by another mechanic I had a bad transmission I brought it to Rick's place and it turns out I do not! Just moved to this area from Florida and I will be using these guys for future work I need done to my car!

Thank you very much for your review, Just let us know if you ever need any car repairs.

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

Rick at Mr. Transmission was a true blessing to me. After my transmission went out (on the day of my vacation) he worked with me by keeping me informed on every step of the progress of getting a new transmission for me. He not only has wonderful customer service skills but a very caring person. I can't think him enough for everything!

Rick really works very hard for his customers thank you

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

My husband's truck is his second love; I'm his first and I don't think he'll get rid of either of us, at least not "Big Green", his F150. 😉 It is a 2004 and still in great shape body wise and engine wise. Wish I could say the same for me. 😉 Lately though, Big Green has a shudder and delay when going into drive from park. The truck has never leaked oil or any other fluids and has just been an all around great truck. We knew we didn't even want to think about the price tag on a new truck, so with great reluctance, my husband began to look for someone to check it out and see what was going on. He has never had good luck with transmission problems and a trusty mechanic. We ended up at Mr. Transmission and talked to Rick, the GM and my husband got a very good vibe from Rick. They sat down and talked for some time. Ended up we needed a complete rebuild of the transmission. Long story short, my husband got his truck back and it was fine. Rick told him to bring it back within 14 days after he had driven it for awhile. Took it back in after two weeks and there were some things the mechanic wanted to tweak and adjust to ensure the truck was running it's best. Big Green is fixed, husband is happy, and that makes me happy. Thank you Rick and the mechanics at Mr. Transmission! A new transmission isn't cheap, but it hurt the budget a whole lot less than buying another truck. I'd recommend them to anyone.

I love customers that gives their vehicles name. Hope you have Big Green for many many years.

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

Highly recommend!

Thank you for your 5 star review.

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

I took my envoy in to get an estimate on the damage to my transmission and Rick went above and beyond what I expected. He explained exactly what was wrong in terms I could understand without knowing much about cars. I would definitely recommend this place, they found out what was wrong with my car when other places couldn't.

Thank you Jessica for taking the time for the review. We are very thankful to have Rick.

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

After a very disappointing experience with Mercedes service department, I had my car towed to Mr. Transmission. I met with Rick twice this week, got a plan and I will have my car tomorrow (Friday) or Monday at the latest. My car will be fixed in the same number of days it take for Mercedes service to call me and that happened only after I requested contact. I feel completely confident with Rick and the team at Mr. Transmission.

Rick really works hard to make sure to get the job done on time and my guys care very much that our customers are happy with their repairs. I appreciate you taking the time to post such a nice review.

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

Had an awesome experience at Mr Transmission. Great customer service . Rick and Tim goes above and beyond to help their customers. Thanks for the great service.

Mildred its always great talking with you and thank you for letting us fix your leak. Tim

- Mr. Transmission - Milex Complete Auto Care - Johnson City
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