Mr. Transmission of Johnson City, TN is more than just a mechanic's shop. The owners and employees of this company turned a terrifying experience into an unexpected and powerful blessing. I was stranded on the side of the road with 8 children, 3 hours from my home, and 5 hours from anyone that could help. From the moment that I first spoke with Rick, until the joyful moment I drove my car from their shop, the Mr. Transmission team helped me through EVERY aspect of the experience. It wasn't just about fixing my car, it was about HELPING us. They all went above and beyond: providing refreshment for us, helping us to find a hotel to spend the night, providing transportation when needed, and most of all, showing kindness and honesty to a family in distress. Not only was Rick straight-forward and honest in all our conversations, but he went the extra mile to make sure I understood all of my options and the entire cost of every step of the way. His great sense of humor helped to ease my worries and put a smile on my kids' faces! The owners, Tim and Laura, were personally involved in every aspect of the work, as well as, opening their hearts to us and making us feel safe in our uncertain circumstances. Their generosity and kindness will not be forgotten! I cannot say enough good things about this experience with the Mr. Transmission team. They treated me fairly, honestly, and with good faith. What they may not know, but I am proud to share, is that they helped me to show my children that - even when things seem the darkest - there are GOOD people who want to help and who will not take advantage! Not to mention, I got quality work at a great price. They have definitely earned a repeat customer!
Hi Kerry, we are so glad we were able to help you and your family during your time of need. You have a wonderful family and I hope all is going well for you all. Please stop by the next time you are coming through our area. Tell your kids we said hi.
- Mr. Transmission - Milex Complete Auto Care - Johnson City