Johnson City Auto Repair

2810 W Market St, Johnson City, TN 37604
Call Us:(423) 900-8275
Mon - Fri: 8:00 AM - 5:00 PM
5

Rick is the man!!!! Not only him but all of the staff I worked with. I had a very tight window to get my transmission done and they made it happen as promised with plenty of time to spare. Thank you very much to the entire staff!

Thank you Amanda

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

Thank so much to Rick and all the guys at Mr.Transmission!!! They have saved my husband's truck (Sarge) twice now. They replaced the transmission completely about 6 months ago and did a great job. My husband had to go pick our daughter up from college yesterday and noticed a little hesitation when he shifted a few days before so he decided to take it in and get a checked since it was still under their awesome warranty. Turns out there was a small problem with a bigger issue that was just waiting to happen. A lot of places would have fixed the tiny problem and waited until the warranty ran out to fix the bigger issue that we didn't even know existed yet. Instead they were completely aboveboard, took the whole transmission apart again and fixed it so my daughter and my husband would be safe traveling home from Clarksville today. Thank you guys so much for being honest, hard-working, and good at your jobs!! We definitely won't ever take Sarge, or my car, Trudy, anywhere else. I would recommend Mr.Transmission to anyone I know, hands down😊😊😊

What an amazing comment my guys said thank you and I personally thank you.

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

Thank you JW i appreciate your business

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

Tim was very helpful in diagnosing the problem with our vehicle. It had been to two shops prior and they were unable to find anything wrong. Its good to see that there are still some businesses that truly care about customer service and are dedicated to finding the problem/solution.

Thank you for your review it makes my day when people like you truly appreciate the hard work others provide. I look forward to get you car up and running very soon. 🙂

- Mr. Transmission - Milex Complete Auto Care - Johnson City
1

If you are a woman or someone who does not know alot about cars do not trust this man. He talks a really good talk!!!! After reading his reviews here and FB it seems to be the same type of thing with all of the bad reviews. Turns out he over charged me by about 1000.00. All while recording our phone conversations and wording things just so they could be played differently. 2200.00 is alot for most people to come up with. Then to hear from the Subaru dealer that it should have cost 1200.00 out the door. I sacrificed things my 3 sons needed. Angry is an understatement! I was crying in his front room, while Tim and his wife made it clear they did not care! Also, they told me not to threaten them when I stated I would be leaving reviews.

No matter how hard we try, a bad review is left from time to time but as the owner of this business, I do not have to sit back and allow you to mistreat me or my family when I did nothing wrong what so ever. Hannah, you should be ashamed of yourself. Your attack on me was absolutely uncalled for & wishing ill will on me and my family speaks volumes to your character. You were under no obligation to have your vehicle fixed by me. As you the pricing was upfront and clearly stated to you & your husband before any work was ever started. You knew the price & you agreed to the price. Yes my phones are recorded (legally I might add) and you listened your own phone call (your own words) for yourself and you see you was wrong, everything I said (work & price) and everything you agreed to was what you received and yet you still threw a fit in my lobby, called me a liar and threaten us. Not one time did I or my wife ever say we didn't care, but you did towards us. We were upfront & honest and for you to say otherwise is just a flat out lie. At this point your car is correctly repaired and all I can do is wish you the best.

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

I’ve been screwed before by auto dealerships and other business interactions. Tim proved his willingness to be there for my sake. He switched my transmission and even had me bring it back twice for inspection because the battery was low & was cutting in and out (we didn’t know it the time). The transmission runs like new and he has earned my trust. It also seems like his crew genuinely want to be there and work on cars.

Evan you are truly a good guy I wish you the very best to you and your soon to be wife. I'm very happy to have gotten to meet you and would love for you to stop by with some pictures of your wedding. Thank you so much for your review it means a lot to me... Tim 🙂

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

I brought my son’s car to have some transmission issue fixed. I met with Tim, the owner. He inspected the car and found the issue. He gave me several repair options and the pricing was very reasonable for the issue found. Although my son decided not to repair the car due to it’s age, (he opted to buy a new 2020) I did get a chance to pick Tim’s brain. Unbeknownst to the owner, I have extensive automotive experience and have built cars to race at drag racing events. I found Tim to be very knowledgeable & honest. He doesn’t take shortcuts in his repairs. I specifically asked him about specialty transmission fluids and he may not stock all, he will order it for the job. I know this review is a bit long winded but it is an evaluation of this shop’s INTEGRITY which they have. I feel so confident I will be taking our new Elantra there for service instead of the dealership.

Thank you brother, you and your wife raised a very respectful young man. I enjoyed our talk today and look forward to seeing you again. Thank you for this wonderful review. 🙂

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

Tim and the rest of the team at Mr. Transmission are excellent at their mechanical work, efficiency, and also customer service. I dropped off my 2010 Tundra with them after having it at another shop for over 8 business days, which was a nightmare. There were excessive delays and zero communication unless I initiated it. My vehicle wasn’t a priority (look at all the red flags). I was told the grinding noise in my front left wheel well was the transfer case going out and the repairs would be 4K. Used parts weren’t an option and that I had to buy the new part from JC Toyota for the warranty (They were 500$ higher than Kingsport by the way). Being mechanically inclined and not born yesterday this didn’t add up. I wanted a second opinion. Tim listened to my story and discussed options for if it was the transfer case. The price for tearing down the part and repair were more than reasonable. They had my truck for two business days and updated me along the way. They were never unable to replicate the grinding noise that sent the truck to a shop in the first place. There was no need to do the work I dropped it off there for. I haven’t heard the noise since and have driven over 50 miles. I wasn’t charged a dime but certainly could have been. Tim even called me to check up on how my truck is doing. This integrity is what will have me using them in the future for my family’s vehicle repair and maintenance needs.

Dustin your review just made my day... thank you very much Tim

- Mr. Transmission - Milex Complete Auto Care - Johnson City
1

paid for a full Transmission flush oil is steal black not red overfill 1.5 quarts NOT Happy with service.

Hi Jacky, I'm very happy that you came back in for us to recheck our work and you said you were mistaken and that you would remove this review. Have a blessed day 🙂

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

We would like to say that we are thankful for Rick at Mr. Transmission. He is so nice and kind and was very helpful. He made calls back to us and kept us posted on the trouble he found. He offers great service and very high quality of work. I would recommend his service to anyone. "Thanks" Rick for your work and friendliness to us. With Appreciation. Again, we had to return to Rick but for a different reason, and Rick gave outstanding service again. I am thankful that we found this business, as we are well pleased with Rick and his staff. Thanks Again, Rick!! I must add we like the professionalism, punctuality, quality, and value of service.

Your to kind, thank you for your review and your business.

- Mr. Transmission - Milex Complete Auto Care - Johnson City
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