Johnson City Auto Repair

2812 W Market St, Johnson City, TN 37604
Call Us:(423) 328-0595
Mon - Fri: 8:00 AM - 5:00 PM
5

Dear Tim, Since I do not participate in the 'social media' way of communication, I wanted to write you a personal note to express my gratitude concerning the repairs on my 2007 ​Hummer H3 last week. I was provided with excellent service at your garage, and I truly ​appreciate it. ​​ You and your team took the time to discover the true nature of my problem and to ​explain it all to me. Such a commitment to great customer service is to be ​commended. Especially since the 'customer' was a bit adverse at times. (Sorry about that!!) You have definitely gained a new customer who will refer all of her friends and family ​to you. Thanks again for your patience and dedicated service. ​

5

Tim, I just wanted to send this note in appreciation for the service that I received from your business regarding transmission repair to my motor home the week of 7-30-2013. I have never been treated any finer from anyone in the area customer service then I received from Brad Luken. He is definitely a "KEEPER" and any business would consider themselves lucky to have him! My Transmission is doing great so far. Thank you for your fine facility and the people you have working there. I will recommend Mr Transmission to anyone I meet in the future for Transmission work. Thank You, Mike Mckamey ​​

5

Another repair shop actually took my car to Mr. Transmission when they quite honestly said they couldn't find the problem with the noise coming from my motor and determined it was the transmission. I went to the shop and met with Tim and Brad and was assured my car would be taken care of properly but there was a backlog and it might be a few days before they could get to it. In about a 3 working days they called and told me the issue and what needed to be done. They quoted the cost and met that quote. No it wasn't cheap but this kind of work never is and if it's too cheap you can be sure what you're going to get. When I picked up the car I noticed that the fuel gauge was not working and on the way home a check engine soon light came on. I called over to the shop and about an hour later Tim was at my house with his diagnostic computer. He said it was very odd but cleared the code and told me if it wasn't right he'd make it right because that's how he did business. The light did reappear and the fuel gauge continued not to function. The car went back to Mr. Transmission and they did every test they could and could still not find the problem. Tim suggested it might be time to take it to Chevrolet but he added he wanted to know what the problem was. Chevrolet diagnosis the problem and repaired it. I sent Tim a copy of the invoice which detailed what they had fixed - some wires directly above the transmission were some how dislodged and became damaged. That evening Tim was back at my house with a check for the cost of Chevrolet finding the problem and fixing it. That is honesty, integrity, and doing exactly what he said he would do the first time we met . . . I wish there were more automobile repair shops in town that dealt that way. I highly recommend Mr. Transmission - which by the way the Chevrolet dealer told me they send their customers too as well. ​

5

The owners of this store are great, I will send all my friends and family to this store. My truck transmission was rebuilt and put back in just three days. Great service !!!!!!!! ​​ •Ed Chase, Johnson TN: Five Star •Review: They went the extra mile by Ed Chase- 01/30/2012 Recently Mr. Transmission Johnson City TN repaired my Transmission in my Jaguar XJR (A relatively rare Car) They hung in there and after exhaustive trials and errors and time consuming labor they were able to fix it. Thank you to Tim, Laura and Brad. I will return to them with my future business. Ed Chase ​ ​

5

Somebody gave me Mr. Transmission and Milex Complete Auto Care's name and told me that they really stand behind their work. When I got there Tim was wonderful, and the whole experience was wonderful. He went out of his way for me. I had my transmission completely rebuilt, front axles taken care of, and something to the rear transmission as well. The car is running great. I would tell anybody who is having a problem to go there. ​​

5

It's no fun to have to have emergency transmission work done and no matter how you look at it, it is no bargain either. I did have very good customer service here and my van was ready before the promised day and time. ​

5

Mr Transmission is dependable. Whenever my truck needs service, I take it there and they're always able to take care of it. They are very professional and hard-working over there. I've been using them for a few years now, and haven't had a problem yet. I highly recommend their services. ​ ​

5

Mr Transmission and Milex has never wasted my time. I've never had to get mad at them for taking too long, or for not fixing my car the first time. Also, everything they've done has been with the best parts, even better than the dealer gets, and at lowest prices. Most important, is that whenever I call, they are ready to do whatever they need to do to take care of me. They'll come out to my house and tow the car, and drop me off or pick me up. They are professional and at the same time they are real! I trust them. They always have told the truth. ​ ​

5

Mr.. Transmission did a really good job on my car. I thought something was wrong with my transmission so I took it there. They were able to diagnose the issue, which turned out to be something else, and they fixed it. It really worked out nicely. ​ ​

5

I called the manager at Mr. Transmission and explained that I had just had another guy perform a complete rebuild that was unsuccessful. I explained what was going on, he sent a wrecker to pick up my vehicle, and he took a look at it. He was willing to work with me as much as he could because he understood that I had just paid for a rebuild. As far as explaining everything, they went over every detail. They completed a master rebuild of the transmission in only 4 days and it is working great. I have no complaints. ​ ​

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