Johnson City Auto Repair

2810 W Market St, Johnson City, TN 37604
Call Us:(423) 328-0595
Mon - Fri: 8:00 AM - 5:00 PM
5

10/31/2023 Update to my previous review this morning, don't know how to edit that review so just leaving a new 5 star. I was at the shop at 7:45 and explained the Traction Control & Check Engine lights on to the general manager and technician. The technician ran the diagnostic scanner and printed off the scan sheets for me. The general manager showed and explained to me that the codes were not transmission related from their previous repairs. The manager was honest and we had a great conversation to come to an understanding. I will be using this shop exclusively for any repairs or maintenance going forward due to the outstanding customer service!

5

5

11/10 work. A little more expensive than I was lead to believe, but my transmission was rebuilt expertly and shifts gears like butter. Thank you for your hard work and communication.

5

Hi there, thanks for the 5 stars! We're happy to hear you enjoyed your experience with us, and we hope to see you again sometime here at Mr. Transmission/Milex Johnson City!

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

I am so happy with the work this company did on my husband's truck. Scott, you and your team totally rock!!!

Hi Tami, thanks for taking the time to give us such a great rating! We appreciate your recognition and will do our best to keep up the great work! We hope to see you again sometime here at Mr. Transmission/Milex Johnson City!

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

Great customer service and they don't rip you off! I would definitely recommend them to anyone that has any issues with their transmission

Hi Kristianna, thank you for leaving a review! We're happy to hear that you enjoyed working with our team! We appreciate you recommending us, and we hope to see you again sometime here at Mr. Transmission/Milex Johnson City!

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

These guys were there for me when my transmission went out. Their expert diagnosis was helpful in getting my dealership to work with me on setting up a repair, and they were kind and compassionate about price. Above all, it was their caution and professionalism that won me over.

5

Had the transmission rebuilt in my Silverado last year. Had trouble with it recently, 3 months past the expiration of my warranty, and these guys stood by their work and fixed my transmission at no charge! Highly recommended!

Hi Scott, thanks for your review! We're happy to have exceeded your expectations in service! Thanks for recommending us, and we hope to see you again sometime here at Mr. Transmission/Milex Johnson City!

- Mr. Transmission - Milex Complete Auto Care - Johnson City
5

What can I say. Great customer Service does still exist! Not only did he take good care of my car and treat me with respect and honesty, he got it done in a timely manner even though they were extremely busy. I didn’t mind waiting because I know they do quality work and have stood behind what they do! Great company and Scott the manager was very easy to deal with and kept me in the loop the whole time. I really appreciate the phone call in the middle of the process to update me on where they were and what was going on. Super guy!

Hi Benjamin, thanks for sharing your experience! We're happy to hear we could get your vehicle all fixed up in a timely manner, and that you enjoyed working with us! We hope to see you again sometime here at Mr. Transmission/Milex Johnson City!

- Mr. Transmission - Milex Complete Auto Care - Johnson City
2

They’ve had my truck for 3 weeks and I have no idea where I stand. A week and a half ago they said they’d get to it a week ago. No call. They’ve said they’d call before that the I will call you back in 10 minute thing, no call, I had to call back. I scheduled the date I brought the truck in, which is to be expected, but why? If it was just going to sit there? I have no idea. I call again today, they say they will call back. I would also add they said they could do the work on my Allison transmission with the transmission in the truck, when both the Allison manual and the many Allison transmission specialists online all say the same thing that the transmission must be pulled to work on. I read a few of the ratings on Google and they have a 4.7, pretty darn good. In my case they don’t rate nearly that well. The only thing I can say that’s positive is they’ve been very friendly in person and on the phone. Hopefully this review will get the ball rolling so I can get my work truck, the one I depend on to earn a living, back. I might add it’s not a lengthy job.

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