Johnson City Auto Repair

10/31/2023 Update to my previous review this morning, don't know how to edit that review so just leaving a new 5 star. I was at the shop at 7:45 and explained the Traction Control & Check Engine lights on to the general manager and technician. The technician ran the diagnostic scanner and printed off the scan sheets for me. The general manager showed and explained to me that the codes were not transmission related from their previous repairs. The manager was honest and we had a great conversation to come to an understanding. I will be using this shop exclusively for any repairs or maintenance going forward due to the outstanding customer service!

11/10 work. A little more expensive than I was lead to believe, but my transmission was rebuilt expertly and shifts gears like butter. Thank you for your hard work and communication.

I am so happy with the work this company did on my husband's truck. Scott, you and your team totally rock!!!

Great customer service and they don't rip you off! I would definitely recommend them to anyone that has any issues with their transmission

These guys were there for me when my transmission went out. Their expert diagnosis was helpful in getting my dealership to work with me on setting up a repair, and they were kind and compassionate about price. Above all, it was their caution and professionalism that won me over.

Had the transmission rebuilt in my Silverado last year. Had trouble with it recently, 3 months past the expiration of my warranty, and these guys stood by their work and fixed my transmission at no charge! Highly recommended!

What can I say. Great customer Service does still exist! Not only did he take good care of my car and treat me with respect and honesty, he got it done in a timely manner even though they were extremely busy. I didn’t mind waiting because I know they do quality work and have stood behind what they do! Great company and Scott the manager was very easy to deal with and kept me in the loop the whole time. I really appreciate the phone call in the middle of the process to update me on where they were and what was going on. Super guy!

They’ve had my truck for 3 weeks and I have no idea where I stand. A week and a half ago they said they’d get to it a week ago. No call. They’ve said they’d call before that the I will call you back in 10 minute thing, no call, I had to call back. I scheduled the date I brought the truck in, which is to be expected, but why? If it was just going to sit there? I have no idea. I call again today, they say they will call back. I would also add they said they could do the work on my Allison transmission with the transmission in the truck, when both the Allison manual and the many Allison transmission specialists online all say the same thing that the transmission must be pulled to work on. I read a few of the ratings on Google and they have a 4.7, pretty darn good. In my case they don’t rate nearly that well. The only thing I can say that’s positive is they’ve been very friendly in person and on the phone. Hopefully this review will get the ball rolling so I can get my work truck, the one I depend on to earn a living, back. I might add it’s not a lengthy job.